Shoji Paper Shipping

 

Our standard shipping method for eShoji Paper Store product is USPS Priority Mail (usually takes 2-4 days). For Express Shipping, orders must be recieved by noon (Central Time) to guarantee express service. See note for Express. All orders in stock will be shipped out within 2 business days. We will notify you if any item is backordered.

Shipping outside the U.S.

Most shoji paper can be ordered online even for overseas orders. If you have a trouble filling the order form, please email us or fax your order (fax order form) to 262.644.7138.

Shoji Screen/Door Shipping

 

We ship freestanding screens and custom shoji screen system within the U.S. Contact us for shipping estimates. Some in-stock screens can be also ordered online. See Shoji Woodworking section for more details on custom screens.

 

 

Return Policy

You may return new, un-opened shoji paper products within 30 days of delivery for a full refund of the product's purchase price. Items should be returned with postage paid by the customer. For a factory-packaged roll return, (such as B132 Professional) when the package is opened, but entire roll is unused/undamaged, there will be 25% restoking fee of the product's purchase price. Other paper/product that is not factory-packaged (such as Lamianted paper, Hi-tec Kozo), you may return unused/undamaged sheets for a full refund of the product's purchase price. If any product that is used/cut/creased, it cannot be returned for a refund. Damage occur during return shipping too, so please insure your returns. If returned item is damaged, there will be a deduction from refund, depending on how much damage is to the product's value.

If you receive any product that was already damaged during shipping, please notify us by calling or email, and return damaged items to P.O.Box 245, Slinger, WI. When we receive the damaged items, we will ship replacement, and reimburse the return postage.

Due to risk of breakage during shiping, Waterproof acrylic shoji plates, or Laminated shoji paper 1mm thick products cannot be returned.

Any custom screens cannot be returned.

Please call or email before you return any item. Any refund will be made after we receive the items.